TCL Flip 2

How do I trade in my device?

We partner with Newaya to offer device trade-in options, allowing you to exchange an eligible phone for credit toward your new purchase.

How does it work?

• Select trade-in. When purchasing your new device, choose the Newaya Device Trade-In option.
• Check your phone's eligibility. Provide details of your current device (make, model, condition) to see if it qualifies.
• Get an instant quote. Newaya will give you an estimated trade-in value for your device.
• Send in your device. After your purchase, you'll receive instructions on how to ship your old device to Newaya.
• Receive your credit. Once verified, the trade-in value will be applied as a discount or credit toward your new device purchase.

What is device protection?

Device protection safeguards your new phone against accidental damage or hardware issues beyond the standard warranty!

How does it work?

• When purchasing your phone, choose Device Protection as an add-on.
• Your phone will be automatically registered under the protection plan from the date of purchase.
• Depending on your plan, it may cover:
  • Accidental damage
  • Drops, spills and cracks
  • Extended warranty for hardware or mechanical issues
• If your phone is damaged or malfunctions, you can easily file a claim online by visiting account.prosurety.com or via customer support by calling 1-855-994-3401.
• Once your claim is approved, you'll either receive instructions for locating an authorized repair center or for sending your device to be repaired or replaced*.

*Subject to any applicable deductible and/or fees.